FAQs

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  1. Au Pair & Nanny Salary: How much should I pay?
  2. J-1 Visa Cost and Process for US Families
  3. How do I contact the families?
  4. How do I contact the Au Pairs & Nannies?
  5. Why can't I sign in?
  6. Au Pair definition - What is an AuPair?
  7. Tax Deductions for Child Care
  8. Background Checks & Pre-Screening
  9. What is a Service Token?
  10. Avoid Email Problems
  11. Au Pair Premiere Program
  12. As an Au Pair, what are my costs to get a J-1 Visa?
  13. Au Pair & Nanny Differences
  14. Au Pair Age Requirements - Am I too old?
  15. US Au Pair Program Requirements for Au Pair
  16. US Au Pair Program Requirements for Family
  17. Can I search without registering?
  18. How do I register?
  19. How do I search for AuPairs, Nannies or families?
  20. What do I do if I have lost or forgotten my password?
  21. As a Paid Member, how do I contact the Au Pairs & Nannies?
  22. As a Paid Member, how do I contact the families?
  23. How do I refresh my account?
  24. How come my email doesn't reach some AuPairs?
  25. Email Validation
  26. How do I add family photos to my profile?
  27. How do I add my aupair photos to my profile?
  28. What is a Locator Number?
  29. What is a Paid Member?
  30. Au Pair Search by Country
  31. Au Pair Search by Nationality
  32. Au Pair Search by Language
  33. What does it mean to be a Guest?
  34. How do I become a Member?
  35. How to pay via Western Union
  36. How to pay via PayPal
  37. How do I change my password?
  38. How do I change my email address once I've registered?
  39. What is FastMatch?
  40. Cookies Help
  41. Cookies Help
  42. What is My Hot List?
  43. Do I need to have pictures in my profile?
  44. I am having trouble loading my pictures, what do I do?
  45. What if I don't have electronic images or a scanner?
  46. How do I sign in?
  47. Where do I get my Password?
  48. Do I need to sign out?
  49. What are my options for payment?
  50. How do I know it's safe to use my credit card on Au Pair Search?
  51. What if I don't have a credit card?
  52. As a member, do I need to sign in differently?
  53. Why does it say, "sign in" at the top of the page?
  54. Why does it say, "sign out" at the top of the page?
  55. How do I modify my profile?
  56. How do I change my preferences for receiving FastMatch emails?
  57. How do I change my preferences for receiving Hot List emails?
  58. How do I cancel my account and delete all my files?
  59. How do I view the profiles I've added to My Hot List?
  60. Can I see who has added me to their Hot List?
  61. How do I delete profiles from My Hot List?
  62. How do I hide and un-hide profiles in My Hot List?
  63. How do I navigate the site?
  64. What is FastFind and how do I use it?
  65. What is Advanced Search and how do I use it?
  66. How do I get help?
  67. Can I get a new Locator number?
  68. Can I deactivate my profile?
  69. How do I re-activate my profile?
  70. Why has my account been deactivated?
 

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